FREQUENTLY ASKED QUESTIONS

The subcontractor can have their drivers either utilise the mobile application or receive their job information via email or SMS. Should the subcontractor not utilise the Allotrac mobile application, they can upload their job information after the fact via their subcontractor portal.

Yes, Allotrac's software is off the shelf and is configured during the onboarding process by one of our dedicated team of experts.

Allotrac integrates with key business systems to eliminate paperwork and reduce unnecessary data entry, saving you hours in administrative costs. Our software gives you complete control over your entire transport operation with real-time access to job and vehicle information. This allows you to consistently meet customer and organisational requirements while simultaneously maximising your operational efficiency.

Allotrac does not offer a free trial due to the complexity of the setup and the personalised training involved. Allotrac does, however, offer a customised demonstration that is free of charge.

Allotrac is a cloud-based transport management system that provides end-to-end visibility for businesses in the transport and logistics industry. Allotrac integrates seamlessly with key business systems to automate workflows and transform your business into a paperless environment from order to invoice.

Allotrac is designed to allocate to more than one vehicle. Ideally, Allotrac works best for fleets with (3) three vehicles or more.

No, Allotrac does not integrate with freight forwarding services.

Unlike traditional telematics providers, Allotrac provides access to information about the job and vehicle. In particular, Allotrac specialises in workflow automation of your transport operation and the execution of the scheduling, allocation, and dispatch. The only data that Allotrac will not provide you with is that of the engine.

Allotrac requires you to have control over your entire transport operation. This means you will either need to allocate to your vehicles or drivers; or have your subcontractors utilise Allotrac.

Yes, you will need an allocator or dispatcher to utilise Allotrac.

No, Allotrac does not offer a freight brokerage model. You can, however, specify the subcontractor rate per job when you outsource the loads.

You can either allocate directly to the subcontractors or you can allocate to the subcontracting company which can then allocate to their vehicles and drivers.

Allotrac is a cloud-native company and can not be run on-premise.

Google Chrome or Mozilla Firefox.

You can find the link here about how to download Allotrac.

You will need to download TeamSupport QuickSupport on the driver's smartphone or tablet devices. This will enable our support team to log in remotely and assist the drivers should they experience an issue.

Allotrac has an agile approach with the opportunity to streamline integrations through APIs.

Allotrac will only consider the new development piece should the new feature request enhance the overall product. Any new feature development requests are scoped and added to the platform as a configurable option to be enabled or disabled.

Driver training takes approximately (20) twenty minutes. Ideally, the training is delivered in groups of (5) five drivers with (1) one trainer.

We offer both on-site training and remote training. We generally recommend (2) two days for the (1) one site, however, the sessions and the number of days will be defined in the Scope of Work.

Allotrac has a structured training plan that is designed and delivered for specific user groups. i.e. administration, allocators, drivers, finance etc.

Yes, Allotrac may also include a staged implementation where there are new features or integrations to be deployed at a later date. It may also be deployed when there are multiple locations or sites involved.

Allotrac has (2) two types of implementations. A standard implementation will take approximately 6-8 weeks. A non-standard implementation will not be known until the completion of a Scope of Work by our Solutions Team.

Allotrac forwards a standardised template for the master data to be entered, i.e. users, drivers, vehicles, trailers, and subcontractors. Allotrac will specify any further documentation or access during the sales and onboarding process.

A non-standard implementation requires either new feature development requests or new integration requests. Our Solutions Team will provide a timeline associated with the new development task or new integration task.

Yes. All Allotrac training sessions are delivered by a dedicated Allotrac expert.

A standard implementation requires no new feature developments and no new integration requests.

Allotrac has a dedicated onboarding team that tailors the configuration of your cloud-based instance based on your business needs.

No, you will need to purchase a SIM and data plan from your telecommunications provider. You can, however, send drivers push notifications to their mobile application.

On average, drivers will need 2GB of data a month to use the Allotrac driver application.

You will need to download TeamViewer QuickSupport on the driver's smartphone or tablet devices. This will enable our support team to log in remotely and assist the drivers should they experience an issue.

Android. Full compatibility. iOS. Partial compatibility. Allotrac is an Android-native application that is unable to track the vehicle or record driver rest hours.

Allotrac has a bring your own device model and does not supply hardware. We do, however, recommend suppliers and devices.

We recommend Samsung smartphones or tablet devices. The minimum Android device requirements are: Android 5.0 and above Minimum of 4G LTE Camera with autofocus Location-based (high accuracy) GPS Bluetooth LE (4.0) Here is a list of the latest devices that we recommend: Smartphones. A13 Tablets. Galaxy Tab A7 LTE 4G

Yes, you will need to set up your own devices before the implementation of Allotrac.

Allotrac requires no on-site equipment or infrastructure to be installed.

You can find the link here to download Allotrac.

Allotrac requires you to sign a Proposal as an intent to partner with Allotrac as the selected software vendor.

A non-standard integration would involve a new integration request.

Standard integration with MYOB AccountRight Online, MYOB Business Essentials, MYOB EXO, and Xero. Intuit QuickBooks integration is CSV only.

Allotrac has an agile approach with the opportunity to streamline integrations through APIs.

Yes, however, the Solutions Team will determine whether the integration is possible post the Scope of Work.

Yes, however, it is private and available for clients upon request.

Yes, Allotrac does have an API. Allotrac's primary integration method is to use a REST API on the instance.

For outgoing data, Allotrac has event-based JSON webhooks that are provided to an HTTP endpoint. Streaming webhooks are available and can be triggered on all activities such as job creation, jobs in progress, driver activity and more. JSON webhooks can be sent to a custom endpoint for streaming into a data lake.

Yes, Allotrac has a Swagger UI that is available for clients upon request.

For incoming data, Allotrac uses an oAuth2 REST API.

The Allotrac API requires token-based authentication for every request.

The API allows for the full creation of all the data required for the jobs programmatically.

Allotrac hosts in Amazon Web Services and adheres to the Shared Responsibility Model.

We deploy across multiple hosts and locations for redundancy and disaster recovery. Our primary servers are located in "ap-southeast-2" aka Sydney. Inside the "ap-southeast-2" region there are (3) three Availability Zones and Allotrac is in (2) two of the Availability Zones. Should one of those Availability Zones fails, Allotrac will fall over into the other Availability Zone.

Our applications and database services are deployed to Amazon Web Services.

Amazon Web Services secured data stores are used for the file storage of proof of pickup and proof of delivery images. Customer application deployments are separated by individual containers and databases.

Allotrac has a one-off set-up cost and then a monthly subscription cost that is based on a vehicle license.

Our standard license type is a vehicle license that is charged per month. We also offer licenses such as a per-day rate, a per-job rate, a movement rate, as well as a tonnage rate.

Yes, Allotrac has a different rate for remote training compared to on-site training.

Allotrac does not have a standard pricing model. It depends on several factors such as your use case. Allotrac has several commercial models that we can employ depending on how you utilise your transport.

Yes, Allotrac has a one-off setup cost for the configuration of your cloud-based instance that includes standard integrations.

No, the maintenance costs are inclusive of your monthly subscription for the term of your Customer Agreement.

No, you can have as many users as you wish. This includes but is not limited to administration staff, customer portal access as well as subcontractor portal access.

There are no additional costs for support. Support for your drivers and administration staff is inclusive of your monthly subscription for the term of your Customer Agreement.

No, there are no module costs with Allotrac.

Yes, Allotrac will pro-rata the monthly recurring subscription date from the initial implementation date.

Yes, Allotrac is subscription based.

Allotrac bills monthly on the first calendar date of each month.

Allotrac's standard payment terms are (7) seven days from the upfront invoice date.

You will need to download TeamViewer on your employee's desktops or laptops. This will enable our support team to log in remotely and assist your employees should they experience an issue.

You will need to download TeamViewer QuickSupport on the driver's smartphone or tablet devices. This will enable our support team to log in remotely and assist the drivers should they experience an issue.

We offer Australian-based phone, email, and live chat support for our customers, in conjunction with our Service Level Agreements from 5 am-8 pm (AEST).

Yes, Allotrac can provide further training should it be requested. This, however, will involve an additional one-off cost to the business.

You can find a link to the Allotrac Service Level Agreement here.